When you are an internationally-owned hospitality booking service whose users make over 550,000 room reservations per day in over forty different languages, ensuring that you have the staff in place to support all of your customers is a challenge of the highest order.
As a Seattle-based organization, we had a fresh, unique undertaking when taking on these roles for Booking.com. We had to find a diverse pool of bilingual customer service professionals in a variety of languages in multiple locations across the nation, including Grand Rapids, MI and Orlando, FL. Recruiting and marketing worked quickly and effectively implement a nationwide recruitment strategy to uncover the right candidates. With our long-term relationship staffing large customer service centers for companies like Nintendo, Costco, and Washington Federal, our team was able to quickly utilize our diverse network of contractors to quickly generate a pipeline of qualified individuals.
Below, you’ll find the full case study complete with metrics and quotes from the recruitment team we partnered with at Booking.com
One rocks the Starbucks Gold Card. Another worked overseas in Asia. More than one considers themselves die-hard Dawgs. Meet the Parker family!