National Recruiting Strategy - Bilingual CSRs

When you are an internationally-owned hospitality booking service whose users make over 550,000 room reservations per day in over forty different languages, ensuring that you have the staff in place to support all of your customers is a challenge of the highest order. 

As a Seattle-based organization, we had a fresh, unique undertaking when taking on these roles for Booking.com. We had to find a diverse pool of bilingual customer service professionals in a variety of languages in multiple locations across the nation, including Grand Rapids, MI and Orlando, FL. Recruiting and marketing worked quickly and effectively implement a nationwide recruitment strategy to uncover the right candidates. With our long-term relationship staffing large customer service centers for companies like Nintendo, Costco, and Washington Federal, our team was able to quickly utilize our diverse network of contractors to quickly generate a pipeline of qualified individuals.

Below, you’ll find the full case study complete with metrics and quotes from the recruitment team we partnered with at Booking.com

How Parker Staffing Delivered a Nationwide Recruitment Strategy to Hire Bilingual CSRs

Meet Our Staff

One rocks the Starbucks Gold Card. Another worked overseas in Asia. More than one considers themselves die-hard Dawgs. Meet the Parker family!

Director of RecruitingStephani HaubertDirector of Recruiting
Senior RecruiterGayle Luchini, PHRSenior Recruiter
RecruiterJacob MahoneyRecruiter
RecruiterZach BrownRecruiter
RecruiterGrace DrautRecruiter
Vice President, Business DevelopmentLindsay Lundberg, CSPVice President, Business Development
Business Development ManagerMarlo delos SantosBusiness Development Manager
Business Development ManagerDerek FrizzellBusiness Development Manager
Operations ManagerCory Snively, CSPOperations Manager
Recruiting CoodinatorKyle RicciRecruiting Coodinator

Success stories

I just want to say that both of my experiences working with Parker (in 1994 and 2013) have been wonderful. Each one separately has been better than my experiences (both as an employer and employee) with all other firms combined!


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Thanks to you guys, I have a job I am proud to have. So for that, I thank you.


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Devin is always willing to help and is a great team player.


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My experience with Parker has been fantastic! I just wish I had found the service sooner. I spent a year limping along with a couple other staffing agencies that I now realize just wasted my time.


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Elizabeth has handled herself with a calm self-assurance and her attitude will always make her a welcome addition to our group.


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They want me full time!!!


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Marvin has exceeded all expectations with what he has had to take on. He is a huge asset to the team. We are very lucky to have him.


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From the moment Nicole started her temporary assignment, she has been a welcome addition to our division.


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Paul was incredibly helpful in orchestrating our contract.


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You have found me a great position, where I feel so useful and needed.


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If I could get temps like Tom every time... I would ALWAYS use Parker.


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